BriteCon2016 Presentations

What a wonderful turnout for BriteCon2016! We had over 130 participants at this year's event in Springfield, MO. In case you missed it, BriteCon2016 was focused on problem solving in insurance and technology. Staff, clients, and partners alike revealed the products, features, and software enhancements significantly impacting their companies.

Those who attended had ample opportunities to gain new insights, network with community members, share perspectives, collaborate with community members, build skill sets, and learn about new products and features at BriteCore. Major reveals during BriteCon2016 are outlined below:

BriteCore Support Site and Training

Training is vital to working with modern, ever-evolving software. The following steps have been taken to provide effective training experiences:

  • An easy-to-use support site with robust system documentation
  • Embedded help links in the Administrative Portal to the support site
  • A dedicated staff member developing and leading company-specific training experiences
I just want to say that I LOVE the support site!!!! I have already used it several times to answer questions that I had about reports and rate changes on line items. So, THANK YOU!!! - Barbie Lambert, East Tennessee Mutual Insurance

Policies Wizard

Over the past year, we’ve created a simpler design for adding policies to BriteCore. This project also lays the groundwork for a more flexible policy module that can support auto insurance. This new design has several advantages to the current process for adding policies:

  • Improved Workflow - To better guide people using BriteCore through this process, we’ve broken it down into five easy-to-follow steps.
  • Better Error Handling - When errors occur, like missing rating information, it’s now easier to correct them.
In the next few weeks, these changes will be rolled out to clients. You’ll be able to use the new system alongside the old one, so try it out, and let us know what you think!

Lines Enhancements

In the last year, 502 Lines tickets were opened, processed, and closed by our Lines team, spending a combined total of over 4,000 hours on Lines Projects. In that time, we’ve also developed tools and features to improve your experience:

  • Rating Information to allow users to enter main property info in one place
  • Underwriting Rules to better build a policy, add property information, and add underwriting rules
  • Evaluation Rate Object increases efficiency in rating and guides you step-by-step through building rates
  • Hands On Table provides an easy drag-and-drop system to save you time when building spreadsheets
  • Persistent Builder effectively manages changes made to lines through renewal
  • Custom Documents allow you to build your own unique, custom deliverables to enhance branding

If you’re interested in implementing any of these helpful features, please submit an OOPS! ticket. We look forward to working with you to make your Lines experience even better!

Zendesk

We’re celebrating a widely successful year in support services. Since January, the support team has significantly decreased the amount of open tickets and has been solving issues in a timely manner. Thanks to the addition of the support master branch of the support team, we’ve implemented a variety of tools, fixes, and features to make make our clients' lives easier. As a part of our mission to improve connection, communication, and collaboration between our clients and our support team, we've implemented ZenDesk's award-winning help desk software. We believe Zendesk will imporove the overall BriteCore experience.

Additionally, our Funded division is now up, running, and taking requests to further improve and customize BriteCore. If you have funded feature requests you’d like to see implemented, please submit a ticket for review.

We had a blast with you at BriteCon2016 and can’t wait to see you next year at BriteCon2017!